Track Your Order

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Where’s My Order?

You’ll get a tracking number by email as soon as your order ships, and you can check its status anytime in your account. Here’s where to look, and what to do if something isn’t right.

Last updated: October 2026 · K&Y, Inc. DBA DTF4Prints

Find your tracking

Check your shipping confirmation email

When your order ships, we email you the tracking number. Tap it for live updates from the carrier. Can’t find the email? Search your inbox, spam, and promotions folders for your order number. It starts with #.

Or sign in to your account

Use the email address you checked out with. We’ll send you a one-time code, so there’s no password to remember. Your orders page shows each order’s status and tracking.

View my orders

When your order ships

Your tracking email goes out once your order is made and shipped. Typical production times:

Product	Production time
DTF & UV DTF transfers	Same business day on orders placed before 12 PM PST; next business day after
Supplies & consumables	Same to next business day
Equipment & heat presses	Same business day to 2 business days

Orders placed after the cutoff, on a weekend, or on a holiday start the next business day. Transit time is added on top and depends on the shipping service you chose at checkout. Full details are in our Shipping & Pickup Policy.

Picking up locally?

Wait for your “ready for pickup” email

We’ll email you as soon as your order is ready. Pickup is Mon–Fri, 8:00 AM – 4:30 PM PST, at 7379 Orangethorpe Ave, Ste C, Buena Park, CA 90621. Bring your order confirmation and a photo ID.

Something not right?

What you see	What to do
No shipping email yet	Check the production times above, then your spam and promotions folders. Still nothing? Email us your order number.
Tracking hasn’t updated in a few days	Carrier scans can lag. Email us your order number and we’ll check with the carrier for you.
Shows delivered, but there’s no package	Check around your property and mailbox, with neighbors, and at your front desk. Then email us within 24–48 hours of the delivery scan so we can open a carrier investigation.
Package arrived damaged	Photograph the outer box before you unpack further, then report an order issue.
Need to change the shipping address	Email or call us right away. Once the carrier has the package, we can’t reroute it. See our Order Modification Policy.