Order Issue
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Report an Order Issue
Something wrong with your order? Tell us here. We review every report and respond within one business day — no returns required.
Last updated: August 2026 · K&Y, Inc. DBA DTF4Prints
This is the fastest route for a print defect, a damaged package, a wrong or missing item, or an order that has not arrived. If your question is not about a specific order, use our Contact page instead.
Before you report
Reports that include the right information are usually resolved on the first reply. Reports that do not usually take three or four exchanges. Two minutes spent here saves days.
- Your order number — it is on your confirmation email and starts with #
- Photos of the problem — well-lit, in focus, showing the actual defect
- A photo of the full transfer or sheet — so we can see the issue in context
- What you pressed it on, if it is an adhesion or finish issue — fabric type and blend
- Your press settings — temperature, time, and pressure used
You never need to send defective product back
We will not ask you to ship transfers back before issuing a reprint. Photos and an order number are all we need.
What to report
| Issue | What to send | Report within |
|---|---|---|
| Print defect — banding, smearing, missing detail | Close-up photo plus a photo of the full sheet | 30 days of delivery |
| Adhesion failure after pressing | Photo of the garment, fabric type, and your press settings | 30 days of delivery |
| Color noticeably different from your file | Photo of the transfer next to your artwork on screen | 30 days of delivery |
| Wrong size, wrong design, or wrong quantity | Photo of what arrived, with a ruler in frame for sizing | 30 days of delivery |
| Damaged in transit | Photos of the outer packaging before you unpack further, plus the contents | As soon as possible |
| Package never arrived or shows delivered but is missing | Confirmation that you have checked with neighbors and your front desk | 24–48 hours of the delivery scan |
How to submit
Email us the details
Send everything to info@dtf4prints.com in a single email. Put your order number in the subject line.
We review and respond within 1 business day
We will tell you whether we are reprinting, refunding, or need more information. If we need more, we will say exactly what.
We resolve it
Approved reprints ship within 1–2 business days at no charge. Refunds process within 5 business days to the original payment method.
Urgent? Call instead.
If your order is time-critical — an event deadline, a customer waiting — call (714) 523-0344 during business hours rather than emailing. We can often reprint the same day.
What we cannot resolve here
Some things fall outside a reprint or refund. These are set out in full in our Refund & Reprint Policy, but the common ones are:
- Issues caused by the artwork you supplied, where we flagged the problem before printing
- Application errors from heat, time, or pressure outside our recommended settings
- The cost of blank garments or substrates damaged during application
- Normal color variation between a screen and a printed transfer
- Change of mind after production has started
Equipment and heat press faults follow a different route — see our Return Policy — Machines.
Please contact us before filing a chargeback
A chargeback filed before you have spoken to us actually slows things down: it freezes our ability to reprint or refund while your bank investigates, which can take up to 90 days. We resolve almost everything within one business day. See our Chargeback & Dispute Policy.
Ready to report?
Email your order number and photos and we will get right on it.
Email info@dtf4prints.com
