Order Modification Policy
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Order Change & Modification Policy
Whether an order can be changed depends entirely on how far into production it is. Here is exactly where the line falls and how to reach us in time.
Last updated: August 2026 · K&Y, Inc. DBA DTF4Prints
We print fast, which is normally the thing customers most want from us. The trade-off is a very short window in which an order can be modified. Orders frequently enter production within an hour of checkout, and same-day orders move faster still.
Call, do not email
If you need to change an order that was placed today, call (714) 523-0344. Email is not fast enough — by the time we read it, the sheet is often already printed. Call first, then email the details.
What can be changed, and when
| Change requested | Before production starts | In production | After shipping |
|---|---|---|---|
| Shipping address | Yes | Usually yes, if not yet labeled | No — contact the carrier |
| Artwork or design file | Yes | No | No |
| Size or dimensions | Yes | No | No |
| Quantity — increase | Yes | Usually as a second order | As a new order |
| Quantity — decrease | Yes | No | No |
| Shipping method | Yes | Yes, until labeled | No |
| Switch to local pickup | Yes | Yes, until labeled | No |
| Add to an existing order | Yes | Usually as a combined shipment | No |
| Cancel entirely | Yes — full refund | No — made to order | No |
How to request a change
Call us immediately
(714) 523-0344, Mon–Fri, 8:00 AM – 4:30 PM PST. Have your order number ready. This is the only reliable method for a same-day order.
Follow up in writing
Email support@dtf4prints.com with your order number and the exact change so we have it on record. If you reach us outside business hours, email is the right first step — but understand it will not be read until we open.
We confirm what is possible
We will tell you whether the change can be made, and if it affects price or timing, what that looks like before we proceed.
We confirm the change in writing
Nothing is changed until you have written confirmation from us. A voicemail or an unanswered email is not a confirmed change.
Address changes specifically
Address corrections are the most common request and the most time-sensitive. Once a shipping label is generated, the address is locked with the carrier and we cannot alter it. After that point your options are to intercept the package through the carrier directly, which they may charge for, or to wait for it to be returned to us as undeliverable and pay to reship.
Please check your shipping address carefully at checkout. As set out in our Shipping & Pickup Policy, we are not responsible for orders sent to an address entered incorrectly.
Price differences
If an approved change increases the order value, we will send a secure payment link for the difference and hold production until it is paid. If it decreases the value, we refund the difference to the original payment method within 5 business days. We do not charge a fee for making a change — only for the change in goods.
If we cannot change it
When an order is already in production it becomes a made-to-order item and cannot be cancelled or refunded. Your remaining options are set out in our Cancellation & Claim Policy. If the finished order has a defect, our Refund & Reprint Policy applies regardless of whether you tried to change it.
A note on avoiding this entirely
Almost every change request we receive is for one of three things: a typo in the address, the wrong size selected, or the wrong version of a file uploaded. Reviewing those three items at checkout takes about thirty seconds and removes nearly all of the risk.
