Return Policy – Machines
Equipment
Return Policy — Machines
Returns, refunds, exchanges, and warranty support for heat presses, printers, and related equipment.
Last updated: October 2026 · K&Y, Inc. DBA DTF4Prints
This policy applies to machines and equipment. Custom transfers, supplies, and consumables are covered by our Refund & Reprint Policy.
General return guidelines
- You have 30 calendar days from the date of delivery to request a return for eligible items.
- Approved returns are subject to a 20% restocking fee unless the item is defective or was shipped in error, in which case no fee applies.
- Items must be in like-new condition, showing no signs of use.
- All original packaging, parts, accessories, and documentation must be included.
- Original shipping charges are non-refundable and the buyer is responsible for return shipping, except on defective or incorrectly shipped items.
- Refunds are credited to the original payment method or, at your choice, issued as store credit. Processing takes 3–5 business days after we receive and inspect the item, plus your bank’s posting time.
Request an RMA before shipping anything back
Do not ship equipment back to us without contacting us first. Email support@dtf4prints.com with your order number and reason for return and we will issue return instructions. Unauthorized returns may be refused or delayed.
Non-returnable items
- Items more than 30 calendar days from delivery
- Custom or special-order equipment
- Clearance and final-sale items
- Opened or used consumables, including inks, powders, and adhesives
- Equipment showing signs of use, installation, or modification
Order cancellation
Equipment orders can be cancelled at no cost any time before shipment. Once a machine has shipped, the cancellation becomes a return and the terms above apply. Approval of cancellations after a machine has been prepared for freight is at our discretion.
Defective equipment
Defective items are eligible for exchange or refund within 30 calendar days of delivery.
Contact us with the details
Email support@dtf4prints.com with your name, order number, and photos or video showing the defect.
We assess and respond
We will confirm whether the issue is covered as a defect or falls under the manufacturer’s warranty process, usually within one business day.
We provide return instructions
For eligible defective items we issue return instructions and cover return shipping. No restocking fee applies.
After 30 days
Claims made more than 30 days after delivery are handled through the manufacturer according to their warranty terms. We will help you open the case.
Manufacturer warranty
Machines and equipment carry the manufacturer’s warranty, and technical support for them is provided by the manufacturer under their terms. We are not the warranty provider, but we will connect you with the right contact, supply proof of purchase, and follow up on your behalf where we can. Damage or misuse by the customer voids refund eligibility and may void the manufacturer’s warranty.
Shipping damage and errors on equipment
For high-value equipment we take every precaution to ensure your order ships correctly. Once a shipment leaves our facility the carrier is responsible for delivery. Inspect the crate or carton before signing for it. If your equipment arrives damaged or the wrong item is shipped, photograph the packaging before unpacking further and contact us immediately. We will file the carrier claim, guide you through the replacement or repair process, and stay on it until it is resolved.
