Shipping & Pickup Policy
Shipping & Pickup
Shipping & Pickup Policy
We print fast and ship fast. Here is everything you need to know about getting your order — production times, cutoffs, carriers, and local pickup.
Last updated: August 2026 · K&Y, Inc. DBA DTF4Prints
Free shipping
Free standard shipping on all orders over $99. Orders under $99 are charged standard calculated shipping at checkout based on weight and destination. The threshold is applied to the order subtotal after any discounts and before tax.
Production times
Production time is how long it takes us to make your order before it ships. It does not include carrier transit time.
| Product | Production time |
|---|---|
| DTF Transfers & UV DTF Transfers | Same business day on orders placed before the daily cutoff; next business day after |
| Supplies & consumables | Same to next business day |
| Equipment & heat presses | Same business day to 2 business days |
Same-day production cutoff: 12 PM PST
Orders placed before 12 PM PST on a business day begin production that same day. Orders placed after the cutoff, on a weekend, or on a holiday begin production the next business day. The cutoff applies to when the order is paid and the artwork is print-ready — if we need to come back to you about a file, the clock starts when the corrected file arrives.
Shipping methods and transit
Orders ship via USPS and UPS. Transit time depends on the service selected at checkout and your destination, and is quoted by the carrier rather than by us. Once your order ships you will receive tracking by email.
Transit times are carrier estimates, not guarantees. Weather, carrier backlogs, and holiday volume can extend them. If you have a hard in-hands date, tell us at checkout in the order notes and we will advise on the safest service.
Local pickup
Local pickup is free at our Buena Park facility. Select Pickup at checkout and we will email you when your order is ready.
- 7379 Orangethorpe Ave, Ste C, Buena Park, CA 90621
- Pickup hours: Mon–Fri, 8:00 AM – 4:30 PM PST
- Please wait for your “ready for pickup” email before coming in — orders are not available before then
- Bring your order confirmation and photo ID
- Someone else can collect on your behalf if you email us their name in advance
Wrong address and undeliverable packages
Please double-check your shipping address at checkout. We are not responsible for orders sent to an incorrectly entered address, and we cannot reroute a package once the carrier has it. Packages returned to us as undeliverable can be reshipped once additional shipping is paid, or refunded less the original outbound shipping cost.
Lost, stolen, and damaged shipments
Once your order is handed to the carrier, the package is in the carrier’s control. If it goes missing or arrives damaged, contact us quickly — carrier reporting windows are short. The full process, including timeframes, is set out in our Cancellation & Claim Policy.
International shipping
We currently ship within the United States only, including Alaska, Hawaii, and U.S. territories, where rates are calculated at checkout. If you need transfers shipped outside the United States, contact us before ordering and we will tell you what we can do.
