This policy covers custom transfers, supplies, and consumables. Equipment and heat presses are covered by our Return Policy — Machines. See our Satisfaction Guarantee for the full promise behind this policy.

Custom DTF and UV DTF transfers

Because every transfer is custom-printed to your specifications, we cannot accept returns or change-of-mind refunds. What we do offer is a free reprint or full refund within 30 days of delivery for any of the following confirmed issues:

• Print quality defects — banding, smearing, or missing detail caused by our equipment or process
• Adhesion failure when pressed using our recommended settings (300–320°F, 10–15 seconds, firm pressure)
• Color shifts beyond reasonable variation from your submitted file
• Wrong size, wrong design, or wrong quantity shipped
• Damage in transit — crushed, torn, or compromised packaging

What is not covered

• Issues caused by user-supplied artwork — low resolution, non-transparent backgrounds, or color profile mismatches we flagged before printing
• Application errors — incorrect heat, time, or pressure outside our recommendations
• Fabric incompatibility, where we told you upfront that your fabric type was borderline
• Change-of-mind requests after production has started
• The cost of blank garments, tumblers, or other substrates damaged during application
• Normal color variation between a screen and a printed transfer

Supplies and consumables

Inks, films, powders, and cleaning solutions may be returned within 30 days of receipt in original, unopened condition. Opened or partially used consumables cannot be returned for safety and contamination reasons. The buyer covers return shipping unless the issue is a confirmed defect or a shipping error on our end. Refunds process to the original payment method within 5 business days of our receiving the returned item.

How to request a reprint or refund

Order accuracy is your responsibility

Please verify your shipping address, design files, sizes, and quantities carefully before placing your order. Once an order enters production — often within an hour of placement — changes cannot be made. See our Order Modification Policy and Cancellation & Claim Policy for your options.

Disputes and chargebacks

Please contact us before filing a chargeback with your card issuer. We resolve the vast majority of issues faster and more favorably through direct communication, and a chargeback filed before you have contacted us freezes our ability to reprint or refund while the bank investigates. See our Chargeback & Dispute Policy.